Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Most Recent in : customer-satisfaction-levels

Here’s an obvious statement for you, “Make sure customers are 100% happy...

The concept of a “North Star” metric has become a fashionable discussion...

Are you having a rocky relationship with your contact center? Maybe you’ve...

Have you thought about implementing a call-back feature in your workplace? Are...

We live in the era of social media, where a single negative...

Adapting to changes in the call center industry has become an annual...

It is becoming increasingly clear that benchmarking is essential for contact centers....

Measuring and improving call center metrics can be a pain point for...