Tag: customer-satisfaction-levels

Here’s an obvious statement for you, “Make sure customers are 100% happy with their experiences”. This...

The concept of a “North Star” metric has become a fashionable discussion among start-up culture. The...

Are you having a rocky relationship with your contact center? Maybe you’ve been a victim of...

Have you thought about implementing a call-back feature in your workplace? Are you weighing out the...

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We live in the era of social media, where a single negative review can go viral...

Adapting to changes in the call center industry has become an annual requirement (this is especially...

It is becoming increasingly clear that benchmarking is essential for contact centers. Although measuring and understanding...

If you work in the world of call center or customer service, you are undoubtedly very...