6 Customer Satisfaction Statistics Worth Considering
Here’s an obvious statement for you, “Make sure customers are 100% happy...
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Is an 80/20 Service Level Your Call Center’s ‘North Star’?
The concept of a “North Star” metric has become a fashionable discussion...
Cupid’s Corner: 3 Ways to Fall Back in Love with Your Call Center
Are you having a rocky relationship with your contact center? Maybe you’ve...
8 Effects a Call-Back Feature Has on Your Workplace Morale
Have you thought about implementing a call-back feature in your workplace? Are...
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Are You Seriously Still Trying to Delight Customers?
We live in the era of social media, where a single negative...
Top 5 Call Center Infographics that Captured 2014
Adapting to changes in the call center industry has become an annual...
4 Call Center Benchmarks You Should Pay Attention To
It is becoming increasingly clear that benchmarking is essential for contact centers....
Webinar: How a Call Center Improved CSAT Levels and Abandon Rates
If you work in the world of call center or customer service,...