Live Discussion on Top Call Center Metrics Highlights
Last week, Fonolo hosted an insightful live discussion on the top call center metrics you need...
Tag: customer-satisfaction-score
Top Call Center Metrics You Need to be Tracking [Live Discussion]
Everyone knows how important it is to monitor metrics, but do you know how to pick...
Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....
The Executive Guide to Improving Your Call Center Metrics in 2020
Measuring and improving call center metrics can be a pain point for executives. Your call center operates...