How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
Tag: customer-satisfaction
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Dos and Don’ts of Working with Net Promoter Score
When it comes to customer satisfaction, NPS is one tool you don't want to overlook. Use...
Create a Winning Customer Service Strategy in 6 Steps
Providing exceptional customer service can make all the difference for your business' bottom line. Take your...
6 Tips to Improve Your Contact Center’s Net Promoter Score
Your Net Promoter Score (NPS) is more than just a number. It represents the level of...
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What is a Net Promoter Score?
Do you know what your customers think of your brand? We take a deep dive into...
How to Overcome Challenges with Your Call Center Metrics
Contact center reporting can be stressful for even the most seasoned managers and directors. Even with...
5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a hot topic. It’s become...
How to Prepare for High Call Volumes During Shopping Season
Unexpected increases in call volume are challenging enough in the call center, but the kinds of ...