Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Call volumes spike, agents get...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Why do we treat call center overwhelm like a necessary evil? Call volumes spike, agents get...
So, you’re hiring a new call-center agent. The reality is, finding the perfect new hire can...
Credit unions’ commitment to serving their members is reflected in their healthy growth: these financial institutions...
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to...
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