Catch Fonolo at Call Center Week!
Fonolo is proud to be a part of the 16th Annual Call Center Week Conference &...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Fonolo is proud to be a part of the 16th Annual Call Center Week Conference &...
We live in the era of social media, where a single negative review can go viral...
Have you ever experienced bad service? Imagine yourself at a new restaurant, your reservation gets bumped,...
Life lessons are all around you if you just look for them. There are golden nuggets...
As technology for customer service advances, more and more channels of communication are added to the...
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
We often talk about the difference between satisfied customers and loyal customers, the latter being vastly...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....
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