Catch Fonolo at Call Center Week!
Fonolo is proud to be a part of the 16th Annual Call Center Week Conference &...
Tag: customer-servce
Are You Seriously Still Trying to Delight Customers?
We live in the era of social media, where a single negative review can go viral...
3 New Secrets to Outstanding Customer Service
Have you ever experienced bad service? Imagine yourself at a new restaurant, your reservation gets bumped,...
On With the Show: Customer Service Lessons Learned From Broadway
Life lessons are all around you if you just look for them. There are golden nuggets...
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Top Resources for Understanding WebRTC and Customer Service
As technology for customer service advances, more and more channels of communication are added to the...
3 Ways to Maintain Customer Relationships Across Channels
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
Using Employee Engagement to Enhance Your Customer-Centric Culture
We often talk about the difference between satisfied customers and loyal customers, the latter being vastly...
[Video] 3 Takeaways from Our Last Google Hangout About Multi-Channel Customer Service
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....