Catch Fonolo at Call Center Week!
Fonolo is proud to be a part of the 16th Annual Call Center Week Conference &...
Tag: customer-servce
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Are You Seriously Still Trying to Delight Customers?
We live in the era of social media, where a single negative review can go viral...
3 New Secrets to Outstanding Customer Service
Have you ever experienced bad service? Imagine yourself at a new restaurant, your reservation gets bumped,...
On With the Show: Customer Service Lessons Learned From Broadway
Life lessons are all around you if you just look for them. There are golden nuggets...
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Top Resources for Understanding WebRTC and Customer Service
As technology for customer service advances, more and more channels of communication are added to the...
3 Ways to Maintain Customer Relationships Across Channels
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
Using Employee Engagement to Enhance Your Customer-Centric Culture
We often talk about the difference between satisfied customers and loyal customers, the latter being vastly...
[Video] 3 Takeaways from Our Last Google Hangout About Multi-Channel Customer Service
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....