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Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Top 8 Customer Service Statistics for 2015
Customer service should always stay top of mind. And there's no better...
Are You Seriously Still Trying to Delight Customers?
We live in the era of social media, where a single negative...
3 New Secrets to Outstanding Customer Service
Have you ever experienced bad service? Imagine yourself at a new restaurant,...
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On With the Show: Customer Service Lessons Learned From Broadway
Life lessons are all around you if you just look for them....
Top Resources for Understanding WebRTC and Customer Service
As technology for customer service advances, more and more channels of communication...
3 Ways to Maintain Customer Relationships Across Channels
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of...
Using Employee Engagement to Enhance Your Customer-Centric Culture
We often talk about the difference between satisfied customers and loyal customers,...