Catch Fonolo at Call Center Week!
Fonolo is proud to be a part of the 16th Annual Call Center Week Conference &...
Tag: customer-servce
Top 8 Customer Service Statistics for 2015
Customer service should always stay top of mind. And there's no better way to get the...
Are You Seriously Still Trying to Delight Customers?
We live in the era of social media, where a single negative review can go viral...
3 New Secrets to Outstanding Customer Service
Have you ever experienced bad service? Imagine yourself at a new restaurant, your reservation gets bumped,...
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On With the Show: Customer Service Lessons Learned From Broadway
Life lessons are all around you if you just look for them. There are golden nuggets...
Top Resources for Understanding WebRTC and Customer Service
As technology for customer service advances, more and more channels of communication are added to the...
3 Ways to Maintain Customer Relationships Across Channels
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
Using Employee Engagement to Enhance Your Customer-Centric Culture
We often talk about the difference between satisfied customers and loyal customers, the latter being vastly...