How Tone of Voice Affects Customer Service
It's not what you say, it's how you say it. Here's why tone of voice is...
Tag: customer Service
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Top 6 Best Practices for Customer Service in Retail
Don’t let your retail business fall short when it comes customer service. These 6 tips can...
4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an expansive platform with which...
Four Tips for Improving Customer Service in Healthcare
Customer service is a difficult job at the best of times. However, when your customers are...
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How to Practice Positive Psychology in Customer Service
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
4 Contact Center Reports to Kick off 2019
It’s been a while since we did a report round-up post. It’s not for lack of...
17 Surprising Stats About Call Centers
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You...
Messaging vs Chat: The Battle for the Future of CX
Consumers love to communicate with each other over text channels and, according to recent studies, they...