How Tone of Voice Affects Customer Service
It's not what you say, it's how you say it. Here's why tone of voice is...
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It's not what you say, it's how you say it. Here's why tone of voice is...
Don’t let your retail business fall short when it comes customer service. These 6 tips can...
With the powerful tool of social media, customers everywhere now have an expansive platform with which...
Customer service is a difficult job at the best of times. However, when your customers are...
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
It’s been a while since we did a report round-up post. It’s not for lack of...
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You...
Consumers love to communicate with each other over text channels and, according to recent studies, they...