Customer Service at a Crossroads: Is Chat or Messaging the Path Forward?
Customer service is arguably the single most important aspect of any organization. With that, support departments...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Customer service is arguably the single most important aspect of any organization. With that, support departments...
Call center agents go through a lot every single day. For instance, they help resolve customer...
Traditionally, delivering great customer service requires striking a balance between a good experience and affordability....
Few people would argue that technology is rapidly changing our culture, but it is the rate...
Yesterday, Avaya took a big step towards their goal of creating their own open platform for developing communications...
You’ve got to start with the customer experience and work back towards the technology, not the...
There has been speculation for many years about Salesforce introducing its own call center. The argument...
Messaging is growing at a breathtaking pace. The top 4 messaging apps have almost 3 billion...
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