4 Unorthodox Ways to Boost Your Customer Service
Consumers are twice as likely to share a bad customer service experience than a positive one,...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Consumers are twice as likely to share a bad customer service experience than a positive one,...
Gone are the days when social media was a 'nice to have'. Any company who hasn’t...
Last week, the Fonolo team attended Frost and Sullivan’s Customer Contact conference and I had the...
Customer service continues to be a major competitive differentiator for organizations across all verticals. Here are...
Customers are increasingly demanding quality customer service. In fact, 70% of consumers will spend 13% more on...
Internal communication can make or break customer service relations. Not only do employees need to stay...
Fonolo is proud to be a part of Frost & Sullivan's 11th Annual Customer Contact 2015,...
The road to hell may be paved with good intentions, but so is the contact center....
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