Top 3 Call Center Mistakes and How to Avoid Them
Every organization is bound to make mistakes at one point or another. The key is to...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Every organization is bound to make mistakes at one point or another. The key is to...
Who do you hate calling the most? For me, it's a close race between an airline...
Who’s the most important person at your organization? If you answered “the CEO,” think again. It’s...
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
Most organizations, regardless of size and sector, recognize that customer satisfaction is a priority. Effective call...
To be successful in customer service, it helps to understand motivations. Consider the perspectives of: The...
Email, web self-service, chat, and other online channels now account for more than 30% of all...
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