How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the past. With change and...
Tag: customer-service
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...
7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company is one of the...
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9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with a unique problem to...
10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
The 9 Worst Phrases Contact Center Agents Say to Customers
What is the primary purpose of a contact center agent? You might say it’s to close...
The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the perfect new hire can...