10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
What is the primary purpose of a contact center agent? You might say it’s to close...
So, you’re hiring a new call-center agent. The reality is, finding the perfect new hire can...
Hyundai, like Sunday.” I asked for it. I asked for the correct pronunciation of that internationally-renowned...
In the last five years, the trend of outsourced overseas call centers has begun to reverse....
ADP Canada and the Secret Behind Customer Service Success
It’s no secret that next-gen consumers like to text with friends and even family rather than...
Guest Author: Scott Miraglia, CEO, Elevation Marketing Customer service isn’t just a buzzword. When done right,...
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