Best Practices to Form a Successful Call Center Environment
Good training teaches employees in the customer service realm how to handle complex customer issues in...
Tag: customer-service-agents
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Psychology Behind Why Customers Hate Waiting
As humans, we’ve all had to endure the seemingly torturous act of waiting. Whether as a...
The 8 Worst Ways to Handle Angry Customers
As a customer service leader, you know that not every interaction is going to go smoothly....
5 Chat Tools You Probably Don’t Know About
Typically, we see customer service agents working independently of each other, divided by cubicles with their...
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If Call Center Agents Told You How they Really Feel
Call center agents go through a lot every single day. For instance, they help resolve customer...
4 Hidden Causes of Poor Customer Service
The road to hell may be paved with good intentions, but so is the contact center....
A Simple Solution for Better Service and Happier Agents
At the best of times, being a customer service representative can be a thankless job. During...
10 Tools That Will Make You Smarter About Customer Service
Everyone wants to provide better customer service. After all, customers are the lifeblood of your company....