Which customer service blog posts helped to shape the last decade for you? 

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today.

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. 

Here, we cover the 20 best customer service blogs and influencers to follow in 2020. You’ll recognize many of these names, and we encourage you to check out those that you haven’t come across yet; you won’t be disappointed. And as always: This list appears in no particular order. Continue reading →