How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
Tag: customer-service-expert
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5 Must-Attend Customer Service Conferences in 2019
This post has been updated for 2020. Read it here: Top Customer Service Conferences for 2020...
9 Signs You’re a Customer Service Expert
Customer service is known for high turnover rates and agent burnout, however, some professionals greatly excel...