How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
This post has been updated for 2020. Read it here: Top Customer Service Conferences for 2020...
Customer service is known for high turnover rates and agent burnout, however, some professionals greatly excel...