How to Calculate Schedule Adherence in the Call Center
Scheduling is vital to any call center leader's job – down to the last break. We...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Scheduling is vital to any call center leader's job – down to the last break. We...
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up...
As we transition into autumn, it's easy for us in customer service to lose the steam,...
Last week Network World published an article called CRM and Contact Center are on a Collision...