Tips for Success from a Contact Center Manager
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up...
Tag: customer-service-management
Inspiring Customer Service Advice in Less than 280 Characters
As we transition into autumn, it's easy for us in customer service to lose the steam,...
So About that Call Center / CRM Collision Thing…
Last week Network World published an article called CRM and Contact Center are on a Collision...