How to Calculate Schedule Adherence in the Call Center
Scheduling is vital to any call center leader's job – down to the last break. We...
Tag: customer-service-management
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Tips for Success from a Contact Center Manager
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up...
Inspiring Customer Service Advice in Less than 280 Characters
As we transition into autumn, it's easy for us in customer service to lose the steam,...
So About that Call Center / CRM Collision Thing…
Last week Network World published an article called CRM and Contact Center are on a Collision...