Customer Service Blog

Your best source of customer service news, views, resources, and best practices

You may think that watching movies and television shows is something you...

Good training teaches employees in the customer service realm how to handle...

Customer service is known for high turnover rates and agent burnout, however,...

Whether you’re a customer service director, manager, or representative, reading a few...

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We’ve all had our share of amazing customer service experiences, and we...

What does customer service mean to you? One might think the answer...

Any career that involves working with the public can be tiresome since...

It was February 14, 1876, when Marcellus Bailey, one of Alexander Graham...