Best Practices to Form a Successful Call Center Environment
Good training teaches employees in the customer service realm how to handle complex customer issues in...
Tag: customer-service-representative
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Incredible Lessons About Customer Service from Movie Clips
You may think that watching movies and television shows is something you do for sheer amusement...
9 Signs You’re a Customer Service Expert
Customer service is known for high turnover rates and agent burnout, however, some professionals greatly excel...
5 Useful Quotes from Experienced Customer Service Leaders
Whether you’re a customer service director, manager, or representative, reading a few good words of wisdom...
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These 5 Customer Experience Stories Will Melt Your Heart
We’ve all had our share of amazing customer service experiences, and we can attest that when...
3 Tips for Handling Difficult Customers in the Call Center
What does customer service mean to you? One might think the answer to that question is...
6 Steps an Agent Should Take to Handle Customer Rage
Any career that involves working with the public can be tiresome since making customers feel happy...
Why Call Center Agents Quit
It was February 14, 1876, when Marcellus Bailey, one of Alexander Graham Bell’s attorneys, rushed into...