Tag Archives: customer-service-statistics

[Readers Choice] The Best 5 Customer Service Blogs This Year

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[Readers Choice] The Best 5 Customer Service Blogs This YearNow that the end of the year has neared, we’ve evaluated what blogs you thought were the most captivating and helpful for advancing customer service. These blogs were chosen by you as the most popular Fonolo posts of the year! We’re so thrilled you enjoyed reading all of our educational content, and hopefully reading about our super cool call-back technology was fun as well.

Take a peak at the blogs that made our top 5…you might learn something you didn’t know the first time around! Continue reading →

Top 8 Customer Service Statistics for 2015

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Top 8 Customer Service Statistics for 2015Customer service should always stay top of mind. And there’s no better way to get the inside scoop than by understanding the stats and trends affecting the industry at large.

Here are 8 interesting stats to get you thinking about customer service. Continue reading →

Whitepaper: 10 Customer Service Statistics You Need to Know

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10 Customer Service Statistics You Need to KnowEvery single time a customer comes in contact with your brand, whether it’s in-store or online, each interaction is a touch point that contributes to the customer experience. Consumers are demanding more and their choices are ever expanding, which means that better service and improved experiences will lead to greater customer loyalty. But how do you know where to start and what to measure?

These 10 customer service, customer experience and customer expectation statistics are what you need to know for the coming year, and beyond. Continue reading →

10 Customer Service Statistics Your Call Center Needs to Know!

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10 Customer Service Statistics Your Call Center Needs to Know!There’s no denying that great customer service is the lifeblood of any call center. However, making your business shine relies completely on the standards you set.

Having a good understanding of industry benchmarks, statistics, and trends allows you to set goals to measure against. Naturally, a successful contact center – or any business for that matter – will aim to exceed those standards.

Don’t be left in the dark! Be known for delivering amazing customer service by understanding these 10 important statistics. Continue reading →

5 Important Customer Service Statistics for Call Centers

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Call Center StatisticsDriven by rapid changes in technology, social media, and consumer behavior, customer service expectations continue to increase and only the best businesses are keeping up. Superior customer service experience generates return customers, loyalty, and ultimately, higher profits.

To help with this challenge, I’ve compiled a list of 5 important customer service statistics that cover interaction channel preferences, customer expectations, consumer attitudes towards the current state of support, and contact center priorities to guide your strategy moving forward.

Continue reading →