![[Readers Choice] The Best 5 Customer Service Blogs This Year](https://fonolo.com/wp-content/uploads/2015/12/Readers-Choice-The-Best-5-Customer-Service-Blogs-This-Year-.jpg "[Readers Choice] The Best 5 Customer Service Blogs This Year")
Now that the end of the year has neared, we’ve evaluated what blogs you thought were the most captivating and helpful for advancing customer service. These blogs were chosen by you as the most popular Fonolo posts of the year! We’re so thrilled you enjoyed reading all of our educational content, and hopefully reading about our super cool call-back technology was fun as well.
Take a peak at the blogs that made our top 5…you might learn something you didn’t know the first time around! Continue reading
Customer service should always stay top of mind. And there’s no better way to get the inside scoop than by understanding the stats and trends affecting the industry at large.
There’s no denying that great customer service is the lifeblood of any call center. However, making your business shine relies completely on the standards you set. Having a good understanding of industry benchmarks, statistics, and trends allows you to set goals to measure against. Naturally, a successful contact center – or any business for that matter – will aim to exceed those standards.
Driven by rapid changes in technology, social media, and consumer behavior, customer service expectations continue to increase and 
