Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
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The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...
4 Takeaways from Our Live Discussion on AI and Natural Language Processing [Video]
Last week, Fonolo hosted an insightful live discussion on the current state...
Bots Haven’t Truly Arrived Until We See Containment Stats
What a huge year it was for bots! A term that was...