Why Credit Unions Will Struggle to Attract Gen-Z
Despite their community-conscious values and financial prudence, credit unions are struggling to...
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Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...
Live Discussion on AI and Natural Language Processing Highlights
Last week, Fonolo hosted an insightful live discussion on the current state...
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Bots Haven’t Truly Arrived Until We See Containment Stats
What a huge year it was for bots! A term that was...