Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant...
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Most Recent From customer-service-trends
5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
On the Horizon: Customer Service Trends in 2019 [Report]
We open in the year 2019. It’s a challenging time for customer...
10 Trends That Will Disrupt Customer Service in 2018
“I feel the need, the need for speed!” In Top Gun, the...
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Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it...
Top 10 Customer Service Trends for 2017 [Whitepaper]
The best way to predict trends in customer service is to look...
5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or...
Getting Customer Service Back on Track and Why it Matters
Newsflash: Only 1% of customers feel that their expectations of good customer service...