Tag: customer-service-trends

After assessing how the pandemic had changed the call center in 2020, we decided to peek...

Today's consumer is busier than ever. Digital technology hasn't just made instant communication possible, consumers have...

Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first place your customers go...

We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...

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“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...

What a strange place Twitter is in. Consider the incredible influence it holds in the daily...

The best way to predict trends in customer service is to look at patterns in consumer...

Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...