3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020,...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant...
5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
On the Horizon: Customer Service Trends in 2019 [Report]
We open in the year 2019. It’s a challenging time for customer...
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10 Trends That Will Disrupt Customer Service in 2018
“I feel the need, the need for speed!” In Top Gun, the...
Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it...
Top 10 Customer Service Trends for 2017 [Whitepaper]
The best way to predict trends in customer service is to look...
5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or...