3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020, we decided to peek...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
After assessing how the pandemic had changed the call center in 2020, we decided to peek...
Modern customers can't be kept waiting - here's how to deliver a more efficient customer service...
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first place your customers go...
We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...
What a strange place Twitter is in. Consider the incredible influence it holds in the daily...
The best way to predict trends in customer service is to look at patterns in consumer...
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...