We open in the year 2019.
It’s a challenging time for customer service executives. Customer expectations are higher than ever … and competition is stiff. Roughly 82% of customers are willing to leave a brand because of poor customer service.
The protagonist prepares for a long journey through the customer service galaxy. The goal is simple: To provide customer support executives with the insights they need to meet the expectations of their customers in 2019 (and beyond). This field guide will help him, and you, on your journey to this goal. In it, you’ll find the following easily-digestible sections in the report: