3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020,...
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After assessing how the pandemic had changed the call center in 2020,...
Today's consumer is busier than ever. Digital technology hasn't just made instant...
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
We open in the year 2019. It’s a challenging time for customer...
“I feel the need, the need for speed!” In Top Gun, the...
What a strange place Twitter is in. Consider the incredible influence it...
The best way to predict trends in customer service is to look...
Customers today don’t want to waste time and energy calling, chatting or...