3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020, we decided to peek...
Tag: customer-service-trends
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Customer Service: Keep customers waiting at your peril
Modern customers can't be kept waiting - here's how to deliver a more efficient customer service...
5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first place your customers go...
On the Horizon: Customer Service Trends in 2019 [Report]
We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
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10 Trends That Will Disrupt Customer Service in 2018
“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...
Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it holds in the daily...
Top 10 Customer Service Trends for 2017 [Whitepaper]
The best way to predict trends in customer service is to look at patterns in consumer...
5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...