Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about pesky new software updates...
Tag: customer Support
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The Heist: Telecommunications Companies Taking the Power Back
Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which...
How Will Customer Support Change in the Future?
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...
5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s in-store or online, each...
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5 Tips for Perfecting Social Media Support
Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...
App Fatigue is What’s Really Driving Chatbot Fever
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
Dear New Owners of Twitter: Don’t Screw Up This One Thing, Please
Right now, the only news story you’ll see about Twitter is speculation who will acquire the...
The Secret Behind Twitter’s Customer Service Superpower
The burning questions for the customer service industry today are which channels of communication are currently...