Tag: customer support

People like shiny new things. The same cannot always be said about pesky new software updates...

Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which...

Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...

Every time a customer comes in contact with your brand, whether it’s in-store or online, each...

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Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...

What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...

Right now, the only news story you’ll see about Twitter is speculation who will acquire the...

The burning questions for the customer service industry today are which channels of communication are currently...