Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
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People like shiny new things. The same cannot always be said about...
Let us tell you a story. Back in May, a Canadian company...
Customer support is currently standing at a crossroads: One road leads to...
Every time a customer comes in contact with your brand, whether it’s...
Which social channels do you turn to for customer support? Twitter? Facebook?...
What’s driving the enormous interest in chat bots right now? A year...
Right now, the only news story you’ll see about Twitter is speculation...
The burning questions for the customer service industry today are which channels...