Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The Heist: Telecommunications Companies Taking the Power Back
Let us tell you a story. Back in May, a Canadian company...
How Will Customer Support Change in the Future?
Customer support is currently standing at a crossroads: One road leads to...
5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
5 Tips for Perfecting Social Media Support
Which social channels do you turn to for customer support? Twitter? Facebook?...
App Fatigue is What’s Really Driving Chatbot Fever
What’s driving the enormous interest in chat bots right now? A year...
Dear New Owners of Twitter: Don’t Screw Up This One Thing, Please
Right now, the only news story you’ll see about Twitter is speculation...
The Secret Behind Twitter’s Customer Service Superpower
The burning questions for the customer service industry today are which channels...