#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
6 Things to Do When You’re Put on Hold
If you’re reading this, there’s a good chance you’ve been placed on...
5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
3 Ways to Tell if Your Call-Back Strategy is Failing
Did you know that not all call-back solutions are created equally? If...
Make Call-Backs a Priority for Your Call Center in 2017
As we get deep into Q4, many companies are planning their budgets...
Who Are You #OnHoldWith? Top Twitter Complaints this Month
It’s time for a mid-summer’s round up of the worst onholdwith.com offenders...
5 Mistakes Contact Centers Make Every Day (And How to Avoid Them)
I think it’s fair to say that the busier you are, the...