As summer draws to a close, students everywhere prepare for a new school term. For many, back-to-school means new memories, challenges and … hold time!
According to onholdwith.com (a site that tracks complaints from Twitter users stuck on hold), some of the worst recent offenders are universities and companies that provide educational services.
Don’t Forget to do Your Homework
To most of us, the increase in call volume at the start of a semester doesn’t come as a surprise, nor does the decrease in the level of customer service provided by schools. However the poor customer experience costs these organizations in terms of the financial impact to their call center and damage done to their brand. Continue reading