Introverted vs. Extroverted: The Pros and Pitfalls of Personality Traits in the Contact Center
It’s easy to get fixated on labels. That’s why, in the contact center world, extroverts are...
Tag: employee-training
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses to customers who have...
Best Practices to Form a Successful Call Center Environment
Good training teaches employees in the customer service realm how to handle complex customer issues in...