Tag Archives: enterprise connect conference

Big Vendor Announcements Focus on AI at Enterprise Connect

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Big Vendor Announcements at Enterprise ConnectThe Enterprise Connect conference is one of the largest events in communications technology. It’s often the venue for major announcements from the biggest vendors. It was here that Twilio announced Flex. It was here that Avaya announced Breeze, SnappIns, and Zang. It was here that Amazon launched Connect.

Big announcements this year include the launch of two new cloud contact centers called Edify and Thrio; a new contact center from Vonage called CX Cloud Express (based on their acquisition of NVM which we covered here); and the rebranding of Polycom/Plantronics as “Poly.”

But as for the big call center vendors, their announcements were less dramatic, and all revolved around AI.

 

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Visit Fonolo Booth #1429 At Enterprise Connect Orlando 2012

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Excitement. Anticipation. Sugar Rush.

These are just a few thoughts that come to mind while I get ready for the upcoming Enterprise Connect Conference in Orlando, FL. As one of the newest members of the Fonolo team, I’m excited to have been brought in at such a vital time.

I’ve been busy with creating new marketing collateral which I’ll be unveiling at next week’s conference.  Here’s a pic of the chaos on my desk – a sneak peek of the new banners, a product sheet and an info post card. (In the background is Shai being a little shy.)

I mentioned in an earlier blog that Fonolo was nominated for the prestigious Best of Enterprise Connect Award. As we get closer to the March 28 announcement date, the office is buzzing in anticipation of the outcome!

If you’re attending the Enterprise Connect Conference, we’d love for you to drop by booth #1429, meet a few of our team members and pick up some of our new material. I’ll be there with Shai Berger and Chris McLean.

We think Fonolo is a sweet deal, for companies and their consumers. So while you munch on one of our chocolate bars, we’ll show you how we can take the ‘crunch’ out of call center costs …

– Xania

 

 

Call Center Strategies for Smaller Companies – Q&A with Shai Berger

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Q: I’ve been struggling with trying to implement some new customer experience strategies with my call center but I just don’t have much of a budget to play with. I was at The Call Center Summit in January and remember seeing Fonolo but assumed that it wasn’t within our company’s financial reach. Just wondering how you can help.

Jeff P. – Austin, TX

A: Hi Jeff, thanks for your question.  Fonolo ties in with any call center (big or small). In fact, our call center solution seamlessly integrates with the web and smartphone (free white paper: Your Customers are on the Smartphone. Is Your Call Center?).

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