5 Pitfalls When Setting Your Call Center Service Levels
The forecast says there's a 20% chance of rain tomorrow in your city. Does that mean...
The forecast says there's a 20% chance of rain tomorrow in your city. Does that mean...
A contact center can’t operate smoothly without a properly optimized workforce. It is simply impossible to...
Of all the myriad call center metrics, one that is universal is the “service level”. This...
We’re in the middle of a series of posts exploring the ROI of adding call-backs to...
One of the most commonly used metrics in the modern contact center is the "service level"....