Why Don’t More Call Centers Tell You Estimated Wait Time?
When callers are waiting on hold they’ll typically hear a range of messages from the contact...
Tag: estimated-hold-time
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Do Retailers Really Understand What Customers Want?
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...