Why Don’t More Call Centers Tell You Estimated Wait Time?
When callers are waiting on hold they’ll typically hear a range of messages from the contact...
Tag: estimated-wait-time
On Hold With Mayweather and Pacquiao
If you were #onholdwith your cable provider on Saturday night, you weren't alone. While many people...
5+ Effective Ways to Reduce Abandon Rates in Your Call Center
Lowering call abandonment in contact centers is what we do. It's a primary benefit of our...