5+ Effective Ways to Reduce Abandon Rates in Your Call Center
UPDATED JANUARY 2020 Lowering call abandonment in contact centers is what we...
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Why Don’t More Call Centers Tell You Estimated Wait Time?
When callers are waiting on hold they’ll typically hear a range of...
Your EWT is … 798 Minutes (or “On Hold With … Mayweather/Pacquiao”)
If you were #onholdwith your cable provider on Saturday night, you weren't...