Why Don’t More Call Centers Tell You Estimated Wait Time?
When callers are waiting on hold they’ll typically hear a range of...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
On Hold With Mayweather and Pacquiao
If you were #onholdwith your cable provider on Saturday night, you weren't...
5+ Effective Ways to Reduce Abandon Rates in Your Call Center
Lowering call abandonment in contact centers is what we do. It's a...