Who Will Control the Customer Service Messaging Channel?
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...
Facebook is constantly redefining the social media game, and the popular networking site’s recent foray into...
Social customer service is a great new opportunity to drive satisfaction, loyalty, and differentiation. Most organizations...
The kids these days are demanding We all know that poor customer experience will send your...
As the multi-channel call center gets more and more common, implementations of click-to-chat get more common....
A number of companies are experimenting with providing an option for real-time chat with an agent....
More and more channels Today’s customer expect that your company is reachable through multiple channels: phone,...