Who Will Control the Customer Service Messaging Channel?
Text or talk? Voice conversations are still critical, but data shows that...
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5 Tips for Perfecting Social Media Support
Which social channels do you turn to for customer support? Twitter? Facebook?...
New & Old Facebook Tools for Customer Service Success
Facebook is constantly redefining the social media game, and the popular networking...
Whitepaper: 10 Customer Service Statistics You Need to Know
Every single time a customer comes in contact with your brand, whether...
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6 Steps to The Ultimate Social Contact Center
Social customer service is a great new opportunity to drive satisfaction, loyalty,...
Twitter and Facebook are a real-time, always-on scoreboard for your company’s customer service
The kids these days are demanding We all know that poor customer...
Live agent chat and its escalation-to-voice problem
As the multi-channel call center gets more and more common, implementations of...
Implementing Live Chat on your site? A strategy for escalation-to-voice is critical
A number of companies are experimenting with providing an option for real-time...