The Importance of First Call Resolution in the Call Center
First Call Resolution (FCR) is one of the most widely used KPIs for call centers. Learn...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
First Call Resolution (FCR) is one of the most widely used KPIs for call centers. Learn...
First Call Resolution is one of the most commonly watched call center metrics. There’s good reason...
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
If you manage a contact center, it's likely you keep a close eye on First Call...
It is becoming increasingly clear that benchmarking is essential for contact centers. Although measuring and understanding...