There’s no denying that great customer service is the lifeblood of any call center. However, making your business shine relies completely on the standards you set.
Having a good understanding of industry benchmarks, statistics, and trends allows you to set goals to measure against. Naturally, a successful contact center – or any business for that matter – will aim to exceed those standards.
Don’t be left in the dark! Be known for delivering amazing customer service by understanding these 10 important statistics. Continue reading