[Video] One Contact – One Channel and Why it Matters
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...
Although the concept of replacing hold-time with a call-back has been around for decades, changes in...
If you manage a contact center, one of the toughest tasks you do is prioritizing the...
Contact center call-backs are an under-used and under-appreciated technology. The basic concept has been around for...
If you manage a contact center, it's likely you keep a close eye on First Call...
It is becoming increasingly clear that benchmarking is essential for contact centers. Although measuring and understanding...
For call centers, Key Performance Indicators (KPI) matter more than ever. Why? Because the call center...