Who You Gonna Call? 3 Best Practices for Contact Center Agents!
When your customers have problems, who do they turn to? Your support agents, of course. They're...
Tag: first-call-resolution
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Top 3 Contact Center Best Practices
Most contact centers today have the same objectives: to increase customer satisfaction, maintain customer retention and...
Is Your Call Center Worth the Money?
Maybe you run an answering service, a small customer support function, or a 2,000 seat call...
First Call Resolution: Your Number One Metric
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
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Why Focusing on Voice is the Key to First Call Resolution
One of the biggest trends in customer service has been the expanding number of channels in...