5 Tips for Perfecting Social Media Support
Which social channels do you turn to for customer support? Twitter? Facebook?...
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Think You’re Cut Out for Managing a Contact Center? Take this Quiz
So, you want to be a call center manager? Maybe you’ve worked...
How to Avoid Pissing Customers Off on Support Calls
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated...
The Executive Guide to Improving Your Call Center Metrics in 2020
Measuring and improving call center metrics can be a pain point for...