Top 16 Customer Experience Analysts to Follow
Three years ago Gartner reported that by 2018, more than 50% of organizations would implement significant...
Tag: forrester
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Top Analysts Covering the Customer Experience for 2017
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
Top Analysts Covering the Contact Center Industry for 2016
As a call center manager, it’s important for you to understand who the most influential people...
Top 16 Analysts Covering Customer Experience
In December, we published a list of Top Analysts Covering Contact Center Technology. Those folks are...
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Top Analysts Covering Call Center Technology in 2015
Time for the 3rd installment of our list of top analysts covering contact center technology! Our...
[Video] 3 Takeaways from Our Last Google Hangout About Multi-Channel Customer Service
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....
5 Multichannel Statistics You Can’t Ignore
Delivering high quality customer service over multiple channels may not be easy, but it is expected....
The Contact Center’s Future – Forrester vs. Gartner
When it comes to the contact center and customer service space, two analyst firms dominate the...