The Manager’s Guide to Call Center Gamification
A pat on the back and a paycheque every once in a while will only go...
Tag: gamification
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The Top Contact Center Trends to Watch in 2019 [White Paper]
Looking for the latest contact center trends? We've updated this report for the new decade! Read...
6 Small Changes That Make A Big Difference in Your Contact Center
It could be argued that customer service is uniformly about a few core things: Giving...
10 Contact Center Technologies You Need to Know
Although there's a plethora of intelligent call center technology to take advantage of, many organizations still...
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What Your Call Center and Groundhog Day Have in Common
Celebrated on February 2nd, Groundhog Day is when we wait in anticipation to see the groundhog...
5 Essential Ingredients Every Contact Center Needs [Infographic]
Good customer service doesn’t just happen. It comes from a number of places – namely a...
5 Ways to Get Your Agents More Excited
Agent morale can be a key indication of flaws in your business. Happy agents – those...
10 Top Tips for Improving Customer Loyalty
Did you know it costs businesses 5 times more to acquire new customers than it does...