4 Contact Center Reports Worth Your Time
Now that Game of Thrones has ended, you’re probably thinking, “What should I do with all...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Now that Game of Thrones has ended, you’re probably thinking, “What should I do with all...
Three years ago Gartner reported that by 2018, more than 50% of organizations would implement significant...
The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner...
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
As a call center manager, it’s important for you to understand who the most influential people...
In December, we published a list of Top Analysts Covering Contact Center Technology. Those folks are...
Time for the 3rd installment of our list of top analysts covering contact center technology! Our...
Delivering high quality customer service over multiple channels may not be easy, but it is expected....