4 Contact Center Reports Worth Your Time
Now that Game of Thrones has ended, you’re probably thinking, “What should I do with all...
Tag: gartner
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Top 16 Customer Experience Analysts to Follow
Three years ago Gartner reported that by 2018, more than 50% of organizations would implement significant...
Is this the End of the On-Premise Call Center?
The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner...
Top Analysts Covering the Customer Experience for 2017
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
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Top Analysts Covering the Contact Center Industry for 2016
As a call center manager, it’s important for you to understand who the most influential people...
Top 16 Analysts Covering Customer Experience
In December, we published a list of Top Analysts Covering Contact Center Technology. Those folks are...
Top Analysts Covering Call Center Technology in 2015
Time for the 3rd installment of our list of top analysts covering contact center technology! Our...
5 Multichannel Statistics You Can’t Ignore
Delivering high quality customer service over multiple channels may not be easy, but it is expected....