5 Multi-Channel Statistics You Can’t Ignore
Delivering high quality customer service over multiple channels may not be easy,...
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The Contact Center’s Future – Forrester vs. Gartner
When it comes to the contact center and customer service space, two...
Top 5 Call Center Trends for 2013
The call center is going through an exciting and speedy transformation, quite...
12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social...