5 Multichannel Statistics You Can’t Ignore
Delivering high quality customer service over multiple channels may not be easy, but it is expected....
Tag: gartner
The Contact Center’s Future – Forrester vs. Gartner
When it comes to the contact center and customer service space, two analyst firms dominate the...
Top 5 Call Center Trends for 2013
The call center is going through an exciting and speedy transformation, quite unprecedented in its long...