Virtual Hold Competitors: An Overview
This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...
This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...
We’re about half-way through 2018, and the pace of acquisitions in the call center space has...
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
Last week was a big one for Avaya as they held their first customer conference since...
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
The cloud has radically transformed the call center industry. This shift, now chugging along into its...
It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification”...
We’re now 6 months into the largest bankruptcy event in the history of the call center...