5 Intriguing Call Center Acquisitions from the First Half of 2018
We’re about half-way through 2018, and the pace of acquisitions in the...
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The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era
Today’s cloud-based call centers are increasingly built on top of platforms created...
Avaya Accelerates its Cloud Pivot with Reorg and Spoken Acquisition
Last week was a big one for Avaya as they held their...
Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week,...
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The Hidden Power Structure of Cloud Call Center Vendors
The cloud has radically transformed the call center industry. This shift, now...
Top Contact Center Acquisitions of 2017
It’s been a very busy year for acquisitions in the contact center...
Avaya Chugging Through Chapter 11, But the World’s Not Waiting
We’re now 6 months into the largest bankruptcy event in the history...
Some Fuzz Around Call Center Cloud vs Premise
Were you glued to last week’s Comey testimony like I was? The...