Virtual Hold Competitors: An Overview
This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...
Tag: genesys
5 Intriguing Call Center Acquisitions from the First Half of 2018
We’re about half-way through 2018, and the pace of acquisitions in the call center space has...
The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
Avaya Accelerates Cloud Pivot with Reorg and Spoken Acquisition
Last week was a big one for Avaya as they held their first customer conference since...
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Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
The Hidden Power Structure of Cloud Call Center Vendors
The cloud has radically transformed the call center industry. This shift, now chugging along into its...
Top Contact Center Acquisitions of 2017
It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification”...
Avaya Chugging Through Chapter 11, But the World’s Not Waiting
We’re now 6 months into the largest bankruptcy event in the history of the call center...