Virtual Hold Competitors: An Overview
This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...
We’re about half-way through 2018, and the pace of acquisitions in the call center space has...
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
Last week was a big one for Avaya as they held their first customer conference since...
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
The cloud has radically transformed the call center industry. This shift, now chugging along into its...
It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification”...
We’re now 6 months into the largest bankruptcy event in the history of the call center...