Why Everyone Is Talking About Conversational Commerce?
Messaging platforms are fast becoming the most desired method of communication among consumers and businesses thanks...
Tag: google-hangout
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Can Apple Dominate the Chat-for-Commerce Space? [Google Hangout]
Facebook, Twitter and other messaging platforms have been battling fiercely to become the de facto channel...
3 Takeaways from Our Google Hangout on Customer Service Culture
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the secrets behind a...
How to Build a Customer-Centric Culture in Your Call Center
A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric...
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3 Secrets Behind a Successful Customer Service Culture
When United Airlines experienced a public relations meltdown for forcibly removing a paying passenger from a...
4 Takeaways: Google Hangout on 2017 CX Trends
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...
Google Hangout: 4 Must-Know Customer Experience Trends for 2017
2017 is quickly approaching and with that comes a new set of predictions! Since customer expectations...
[Video] 4 Takeaways from Our Google Hangout on Chatbots
Last week, Fonolo hosted yet another insightful Google Hangout discussing the hottest topic in the customer...