The ROI of Call-Backs for Your Call Center [eBook]
In a perfect world, your contact center would never put callers on hold. If hold time...
Tag: handle-time
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The True Cost of Long Hold-Time
How long is too long? Standards like 80/20 for the call center industry help to guide...