5 Reasons You Need Call-Backs in Your Contact Center
Contact center call-backs are an under-used and under-appreciated technology. The basic concept has been around for...
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From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Waiting on Hold for GameStop’s Call Center Was NOT the Game they Wanted
The holiday season brings both challenges and opportunities for retailers. With the increased shopping activity, the...
Keep Calm and Tweet On
Having been raised by British parents, my inner monologue has an English accent. So when I'm...
Why your Call Center Needs Virtual Queuing
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...