Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first,...
Tag: hold-time-complaints
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
What Cupid Has to Say About Your Call Center Relationships
The relationship between contact centers and their customers can be a volatile one. Sometimes the experience...
The Top 10 Worst Companies You Called in 2017
Looking for 2019's Top 10 Worst Companies to call? You can find it here. At the...
6 Undeniable Reasons People Hate Calling Your Contact Center
The call center can be a great resource for getting questions answered, but it’s typically not...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Top 10 Angry Tweets from Customers Waiting On Hold
39587 Onholdwith.com is a community-driven platform that aims to end hold time for customers. The website...
Delta’s Flight Cancellations Led to a Call Center Meltdown
It’s no secret to the savvy traveller that most leading airlines will limit the number of...
Winter Blues: Top 10 Hold Time Offenders this Quarter [Infographic]
According to the 2016 Microsoft State of Global Customer Service Report almost half (44%) of global...
Mo’ Mustaches, Mo’ Happiness: The Rise of the Movember Movement
The history of Movember began 17 short years ago when a local news channel reported that...