Dangling Calls: A Fonolo Xmas Carol
Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...
Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...
We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...
Can we all agree that being stuck on hold with a company is one of the...
Containment rate is a well-established performance metric in the customer service world, but not as well-known...
It’s no secret to the savvy traveller that most leading airlines will limit the number of...
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it; we all tend to...
When callers are waiting on hold they’ll typically hear a range of messages from the contact...
This week we present a new installment in our “Pitfalls” series which looks at common mistakes...