Survey Shows Call-Back Deployments Have Doubled in Some Regions
More and more call centers are offering a call-back option as an alternative to putting customers...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
More and more call centers are offering a call-back option as an alternative to putting customers...
This blog series explores two separate experiences related to the airline industry. In Round I, we...
Across the board, consumers continue to be dissatisfied with contact centers. Take for example, the recent...
The industry's largest event, Call Center Week, is only a few weeks away and the excitement...
Queue up the theme music and rolling tumbleweed! (We'll have to make do without Clint Eastwood.) Through...
Even the best service providers experience periods of peak volume in their call center. When that...
The answer is simple: it all boils down to performance and the effect it has on...
Often prospective customers will tell me that hold times "aren't an issue" with their call center....
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