3 Data-Driven Ways to Monitor Airline Customer Service
Across the board, consumers continue to be dissatisfied with contact centers. Take for example, the recent...
Tag: hold-times
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Using Call-Backs to Cope with Spikey Call Volume
The industry's largest event, Call Center Week, is only a few weeks away and the excitement...
The Good, The Bad and The Ugly in Customer Experience
Queue up the theme music and rolling tumbleweed! (We'll have to make do without Clint Eastwood.) Through...
How a Call Center Reduced Abandon Rates by 33%
Even the best service providers experience periods of peak volume in their call center. When that...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
What Matters Most to Your Call Center?
The answer is simple: it all boils down to performance and the effect it has on...
3 Reasons You Need to Eliminate Hold Time Today
Often prospective customers will tell me that hold times "aren't an issue" with their call center....
Are You Losing Customers to Long Hold Times?
Before you answer that - consider how much time consumers actually spend on hold. According to...
The Must-Attend Call Center Event this Fall!
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...