3 Data-Driven Ways to Monitor Airline Customer Service
Across the board, consumers continue to be dissatisfied with contact centers. Take for example, the recent...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Across the board, consumers continue to be dissatisfied with contact centers. Take for example, the recent...
The industry's largest event, Call Center Week, is only a few weeks away and the excitement...
Queue up the theme music and rolling tumbleweed! (We'll have to make do without Clint Eastwood.) Through...
Even the best service providers experience periods of peak volume in their call center. When that...
The answer is simple: it all boils down to performance and the effect it has on...
Often prospective customers will tell me that hold times "aren't an issue" with their call center....
Before you answer that - consider how much time consumers actually spend on hold. According to...
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...