eBay scolded for long hold times
Time Magazine took eBay to task last week for long hold times, and other matters, complaining...
Tag: hold-times
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Recent press coverage over the virtual queuing debate
As a follow up to my last post on virtual queuing, here is some coverage on...
Excitement brewing over virtual queuing
Fonolo is best known for inventing "Deep Dialing" which eliminates the frustrations of navigating phone menus....
Twitter provides an informal dashboard on hold times
Companies never publish their hold times. So how can you know how your company is doing...