Why an 80/20 Service Level is Wrong for Your Call Center
In the world of contact center metrics, “service level” has always held...
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How to Efficiently Manage Service Levels with the Right Technology [Slideshare]
For most call centers, service level is a very important KPI. It...
How Can Your Call Center Improve Service Levels?
Meet Jane, the co-founder of a start-up that makes software for independent...
[Webinar] 78% Reduction in Abandon Rates – Find Out How it Happened
What's happening when your contact center is experiencing a high number of...