How to Efficiently Manage Service Levels with the Right Technology [Slideshare]
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
Tag: improve-service-levels
How Can Your Call Center Improve Service Levels?
Meet Jane, the co-founder of a start-up that makes software for independent designers. Last year, her...
[Webinar] 78% Reduction in Abandon Rates – Find Out How it Happened
What's happening when your contact center is experiencing a high number of abandoned calls? Simply put,...
Why an 80/20 Service Level is Wrong for Your Call Center
In the world of contact center metrics, “service level” has always held a special place. It...