How to Prevent a CX Disaster in 5 Minutes [Infographic]
Picture it: Your customer service is being inundated with calls, emails, and...
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Your best source of customer service news, views, resources, and best practices
5 Big Call Center Mistakes to Watch Out For [Infographic]
We live in the age of the customer and increasing expectations are...
Who Are You #OnHoldWith? Top Twitter Complaints this Month
It’s time for a mid-summer’s round up of the worst onholdwith.com offenders...
8 Hurdles Call Center Managers Commonly Face [Infographic]
To run a successful contact center, managers must overcome a number of...
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10 Places to Find Customer Experience Inspiration
You’ve got to start with the customer experience and work back towards...
Infographic: 5 Pictures Revealing the Evolution of the Contact Center
Since the 1960s, technology has played a huge role in the evolution...
Top 5 Call Center Infographics that Captured 2014
Adapting to changes in the call center industry has become an annual...
Top 5 Customer Service Infographics for 2014
Want some compelling reasons to invest more in your customer service efforts?...