How to Successfully Implement Customer Self-Service Strategies
“I just want to speak to a real person” has become a...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Tell-Tale Signs You Need to Upgrade Your IVR
"IVR.” *Shudder* Even the mere mention of the acronym is enough to...
Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years....
What You Need to Know About Voice Channel in Calls Centers
The voice channel is here to stay. In recent years it has...
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4 Instances Where Your Customer Will Skip the IVR
The IVR (Interactive Voice Response) has been the bane of many customers’...