How to Successfully Implement Customer Self-Service Strategies
“I just want to speak to a real person” has become a...
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Most Recent From interactive-voice-response
Tell-Tale Signs You Need to Upgrade Your IVR
"IVR.” *Shudder* Even the mere mention of the acronym is enough to...
Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years....
The Voice Channel: What Your Call Center Knows and Doesn’t Know
What we know: The voice channel is here to stay (Whether or...
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4 Instances Where Your Customer Will Skip the IVR
The IVR (Interactive Voice Response) has been the bane of many customers’...