6 Tips to Optimize Your Call Center IVR
Your call center IVR is a core piece of your operation. So...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
What’s a Visual IVR and How Does it Improve CX?
Visual IVR is an indispensable tool for call centers who value their...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
What Customers Want and Expect from your Call Center
Certain commentators in the customer service space have been predicting the death...
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How to Think about Chatbots in a Big Picture Kinda Way
How will technology change customer service? A common answer to this question...
8 Things About the Voice Channel We’re Tired of Hearing
Since the inception of the voice channel, businesses have faced and overcome...
Chatbots Won’t Save Us from IVR Hell
The IVR experience (“press 1 for this… press 2 for that…”) has...
Avaya Did Good with their Spotlight Moment This Week
Avaya’s annual customer conference (“Avaya Engage”) just wrapped up and I believe...