4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
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Does your call center feel more like a burden than an asset?...
Certain commentators in the customer service space have been predicting the death...
How will technology change customer service? A common answer to this question...
Since the inception of the voice channel, businesses have faced and overcome...
The IVR experience (“press 1 for this… press 2 for that…”) has...
Avaya’s annual customer conference (“Avaya Engage”) just wrapped up and I believe...
Did you know that not all call-back solutions are created equally? If...
The voice channel is here to stay. In recent years it has...