How to Create a Call Center IVR Script
Your IVR sets the tone for the customer's call center experience. If you're looking to refresh...
Tag: ivr
6 Tips to Optimize Your Call Center IVR
Your call center IVR is a core piece of your operation. So it's important to optimize...
What’s a Visual IVR and How Does it Improve CX?
Visual IVR is an indispensable tool for call centers who value their customer experience (CX). Discover...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone —...
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What Customers Want and Expect from your Call Center
Certain commentators in the customer service space have been predicting the death of the call center....
How to Think about Chatbots in a Big Picture Kinda Way
How will technology change customer service? A common answer to this question is, “Improvements in automation...
8 Things About the Voice Channel We’re Tired of Hearing
Since the inception of the voice channel, businesses have faced and overcome many obstacles to improve...
Chatbots Won’t Save Us from IVR Hell
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...